FAQ

CampLux serves outdoor enthusiasts who value quality and reliability in their camping gear. Our target customers include:

• Family campers needing 3-6 berth tents and equipment
• Group campers looking for 7+ berth accommodations
• Caravan and motorhome owners requiring awnings and accessories
• Adventure travelers needing portable cooking and lighting solutions
• Campers who prioritize weather-tested, durable equipment

Our products are selected for their adventure-ready qualities:

• Field-proven durability in various weather conditions
• Specialization in awnings and multi-berth accommodations
• Comprehensive range from essentials to specialized equipment
• Products designed for both casual camping and extended caravan trips
• Focus on convenience and comfort in outdoor settings

Our tent categories are based on sleeping capacity:

• 3-4 Berth: Ideal for small families or 2 adults with extra space
• 5-6 Berth: Comfortable for medium families or groups
• 7+ Berth: Spacious options for large groups or extended camping

Consider not just sleeping space but also storage needs for gear. Our inflatable tents offer quick setup for all sizes.

While similar in purpose, they have key differences:

• Caravan Awnings: Typically designed for stationary use with more living space
• Motorhome Awnings: Often more lightweight with drive-away options
• Campervan Awnings: Compact solutions for smaller vehicles

Our team can help you select the perfect awning for your specific vehicle and camping style.

Absolutely! We stand behind our “weather-tested” promise:

• All tents and awnings undergo rigorous waterproof testing
• Materials are selected for UV resistance and durability
• Frames are wind-rated for typical camping conditions
• Heating equipment meets safety standards for outdoor use

Specific ratings vary by product – check individual listings or contact us for details.

We proudly serve adventurers worldwide with two exceptions:

• Certain remote areas in Asia (contact us to check availability)
• Locations with shipping restrictions on camping equipment

We ship from our UK headquarters in Chelmsford to your doorstep, campsite, or next adventure destination.

Note: Delivery times may vary slightly during peak camping seasons. Remote locations may require additional transit time.

Our adventure-ready path includes:

1. Expedition Prep (1-2 days): Careful checking and packing at our Chelmsford HQ
2. Setting Out (Dispatch Day): Your order begins its journey
3. On the Trail (Transit): Trackable progress to your destination
4. Base Camp Arrival (Delivery): Gear arrives ready for adventure

You’ll receive tracking information once your order is dispatched.

Yes! We understand adventurers often need gear delivered to:

• Campsites (please provide booking details if possible)
• Hotels or hostels along your route
• Friends’ or family’s addresses

Please ensure someone will be available to receive the delivery. For campsites, coordinate with the site management about receiving packages.

We offer adventurer’s peace of mind with:

• 15-Day Return Window: From delivery date for unused items
• Easy Process: Contact our 24/7 support at [email protected]
• Quality Guarantee: We only ship products that meet our field-proven standards

Return shipping costs are the responsibility of the customer unless the item is faulty.

We carefully inspect all items before shipping, but if damage occurs:

1. Contact us immediately at [email protected] with photos
2. Do not use the damaged equipment
3. We’ll arrange a replacement or refund

For large items like tents and awnings, please check all components upon delivery.

Yes! Within the 15-day return window:

1. Contact us to arrange the exchange
2. Return the original item in unused condition
3. Once received, we’ll ship the replacement

You’ll be responsible for any price difference and additional shipping costs if applicable.

We accept all major payment methods to make your purchase smooth:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Absolutely. We use industry-standard encryption for all transactions. We don’t store full payment details on our servers after processing.

While we don’t have automatic bulk discounts, we’re happy to discuss options for:

• Group purchases for camping clubs
• Outfitting multiple vehicles
• Seasonal camping needs

Contact our team at [email protected] with your requirements.

Our camping experts are always ready to help:

• Email: [email protected] (24/7 support)
• Address: 16 Centenary Way, Chelmsford, GB CM1G 7RE

For product advice, delivery questions, or after-sales support, don’t hesitate to reach out.

Yes! Our team of camping enthusiasts can help you:

• Select the perfect tent or awning for your needs
• Recommend essential equipment for specific trips
• Advise on setup and maintenance
• Plan gear for different weather conditions

Contact us with details about your upcoming adventure, and we’ll suggest the ideal equipment.