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Welcome to CampLux Sales Shop (“we”, “our”, or “us”). We specialise in providing premium camping and caravan equipment for outdoor enthusiasts worldwide. Just as we’re committed to delivering durable gear for your adventures, we’re equally dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit campluxshop.com.

1. Information We Collect

To provide our services and enhance your experience, we may collect:

Personal Information

  • Contact Details: Name, email address, phone number, and shipping address when you place an order for our camping essentials or caravan awnings.
  • Payment Information: Credit/debit card details (processed securely through our PCI-DSS compliant system) or PayPal account information when purchasing your camping furniture or motorhome equipment.
  • Account Information: If you create an account with us to track your orders for inflatable tents or camping equipment.

Technical Data

  • Device Information: IP address, browser type, and operating system when browsing our range of caravan accessories.
  • Usage Data: Pages visited, products viewed (such as 5-6 berth tents or campervan awnings), and time spent on our site.

2. How We Use Your Information

We use your data responsibly to:

  • Process and fulfill your orders for camping gear and caravan equipment
  • Provide customer support for your purchases of drive-away awnings or camping essentials
  • Improve our website and product offerings (like our 7+ berth tents range)
  • Send service-related communications and promotional offers (with your consent)
  • Prevent fraud and enhance the security of our payment systems
  • Comply with legal obligations related to international shipping

3. Data Sharing and Disclosure

We value your trust and only share information when necessary:

  • Service Providers: Trusted partners who assist with payment processing (like PayPal), shipping your camping furniture worldwide, and website analytics.
  • Legal Requirements: When required by law or to protect our rights and your safety.
  • Business Transfers: In the event of a merger or acquisition involving CampLux Sales Shop.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data security is as important to us as the durability of our caravan awnings:

  • All transactions are protected with 256-bit SSL encryption
  • Payment details are processed in compliance with PCI-DSS standards
  • We implement appropriate technical and organisational measures to protect your data
  • Data is stored on secure servers with limited access

While we implement robust security measures for your camping equipment orders, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login details.

5. Your Rights

You have control over your personal information:

  • Access: Request a copy of your personal data we hold
  • Correction: Update inaccurate information in your account
  • Deletion: Request deletion of your data, subject to legal requirements
  • Opt-Out: Unsubscribe from marketing communications
  • Restriction: Limit how we use your data
  • Portability: Request transfer of your data to another service

To exercise these rights regarding your camping gear purchases, contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience while shopping for caravan accessories:

  • Essential Cookies: Necessary for processing orders of camping essentials and maintaining your shopping cart
  • Performance Cookies: Help us improve our website functionality for finding products like motorhome awnings
  • Marketing Cookies: Used with consent to show relevant ads for our camping furniture and equipment

You can manage cookie preferences through your browser settings. Disabling cookies may affect your ability to purchase our 3-4 berth tents or use certain website features.

7. International Data Transfers

As we ship camping and caravan equipment globally (excluding certain remote areas), your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website and products like inflatable tents are not directed at children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy as our business evolves, just as we regularly update our range of caravan awning accessories. Significant changes will be notified through our website or email.

10. Contact Us

For questions about this policy or your personal data related to your camping adventures:

Email: [email protected]
Postal Address: 16 Centenary Way, Chelmsford, GB CM1G 7RE

Thank you for trusting CampLux Sales Shop with your outdoor equipment needs and your personal information. We’re committed to protecting your privacy as reliably as our awnings protect you from the elements.