Shipping & Returns

At CampLux Sales Shop, we’re committed to making your outdoor adventures easier with premium camping and caravan equipment. Our straightforward shipping and returns policies ensure you can shop with confidence for all your camping needs.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to get your camping equipment to you:

• Standard Shipping (£12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking and insurance
• Free Shipping:
  • Available for orders over £50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Returns & Exchanges

We stand behind the quality of our camping and caravan equipment. If you’re not completely satisfied with your purchase, you may return it within 15 days of receiving your order.

Return Eligibility

To qualify for a return or exchange, items must be:

• In original condition
• Unused with all tags attached
• In the original packaging
• Accompanied by proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Gas canisters and fuel containers (from “Gas, Batteries & Fuel” category)
• Electrical Equipment that has been unsealed or used
• Personal care items if opened (from “Camping Essentials”)
• Custom or special order items (may have different return conditions)

How to Return an Item

Step 1: Initiate Your Return

Within 15 days of receiving your order, email our customer service team at [email protected] with:

• Subject: Return Request – Order #[Your Order Number]
• Product name and reason for return
• Your preferred resolution (refund or exchange)
• Your contact information

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Include this RMA number on your return package.

Step 3: Package and Ship Your Return

Securely package the item(s) in the original packaging with all accessories. Ship to:

CampLux Returns
16 Centenary Way
Chelmsford, GB CM1G 7RE
United Kingdom

We recommend using a trackable shipping service. You are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

• Refunds are processed within 5 business days
• Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Please allow 5-10 business days for the refund to appear on your account (depending on your bank)

Exchanges

For exchanges:

• Follow the standard return process above
• Specify the replacement item in your return request
• We’ll ship the replacement once we receive your return
• For exchanges of higher value, we’ll process a partial payment before shipping

Damaged or Defective Items

If your camping equipment arrives damaged or defective:

• Contact us within 48 hours of delivery
• Include photos of the damage/defect and packaging
• We’ll arrange a free return and replacement at no cost to you

International Returns

For customers outside the UK:

• You are responsible for return shipping costs and any customs fees
• We cannot refund original shipping costs
• Mark the package as “Returned Goods” to avoid additional customs charges

At CampLux Sales Shop, we stand behind our products just as we stand behind your outdoor adventures. Thank you for trusting us with your camping needs!