Term and Conditions

Last updated: [Insert Date]

Welcome to CampLux Sales Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.campluxshop.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18+ who purchase camping and caravan equipment for personal use. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on our website (text, images, logos, product designs) is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our camping equipment, caravan accessories, and outdoor gear. However:

• Product images may vary slightly due to lighting or screen settings
• Specifications may change as we improve products
• Some items (e.g., tents, awnings) may require assembly

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after ordering, we’ll notify you and offer alternatives or a refund.

2.3 Restricted Items

Certain products (gas canisters, fuel containers) may have shipping restrictions based on your location. You are responsible for complying with local regulations.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders that appear fraudulent or exceed reasonable quantities.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We occasionally run promotions which may affect pricing.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at checkout. For security, we don’t store full payment details on our servers.

3.4 Order Confirmation

You’ll receive an email confirmation once your order is placed. A second email with tracking information follows when your order ships (typically within 1-2 business days).

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary based on location and customs processing.

4.3 Delivery Issues

You must:

• Provide accurate delivery information
• Inspect deliveries immediately
• Report damaged/missing items within 48 hours with photos

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

• In original condition with all tags
• In original packaging with accessories
• Accompanied by proof of purchase

5.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

• Used/unsealed electrical equipment
• Gas canisters and fuel containers
• Opened personal care items
• Custom/special order items

5.3 Return Process

1. Email [email protected] within 15 days with order details
2. We’ll provide a Return Merchandise Authorization (RMA) number
3. Ship items to: CampLux Returns, 16 Centenary Way, Chelmsford, GB CM1G 7RE

You’re responsible for return shipping costs unless the return results from our error.

5.4 Refunds

Refunds are processed within 5 business days of receiving your return. Please allow 5-10 days for the refund to appear in your account.

6. User Responsibilities

6.1 Account Security

If you create an account, you must:

• Keep login details confidential
• Notify us immediately of unauthorized use
• Provide accurate, current information

6.2 Prohibited Conduct

You agree not to:

• Use our site for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Submit false information when ordering
• Use automated systems to extract data

7. Liability Limitations

7.1 Product Use

You agree to:

• Use all camping equipment as intended
• Follow all manufacturer instructions and safety guidelines
• Assume responsibility for proper setup and maintenance

7.2 Our Liability

To the fullest extent permitted by law:

• We’re not liable for incidental or consequential damages
• Our total liability for any claim is limited to the purchase price
• We’re not responsible for delays beyond our control

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

8.3 Contact Information

For questions about these terms or your order:

Email: [email protected]
Address: 16 Centenary Way, Chelmsford, GB CM1G 7RE